User contributions
- 13:34, 1 February 2021 diff hist +1,075 N Enterprise Software Created page with "'''Enterprise Software''' (aka Enterprise Application Software (EAS)) is a term used to describe applications and technologies that companies use in order to s..."
- 13:28, 1 February 2021 diff hist +717 N Application Security Testing (AST) Created page with "'''Application Security Testing (AST)''' is the process of making applications more resistant to security threats, by identifying security weaknesses and vulne..."
- 13:17, 1 February 2021 diff hist +877 N Enterprise Release Management (ERM) Created page with "'''Enterprise Release Management''' is a set of processes that oversees the planning, designing, scheduling, and delivery of software across multiple..."
- 17:29, 30 January 2021 diff hist +1,098 N Shared Services Created page with "'''Shared Services'''is a term defining an operational philosophy that involves centralizing those administrative functions of a company that were once performed in separate d..."
- 17:23, 30 January 2021 diff hist +8 IT Chargeback
- 17:21, 30 January 2021 diff hist +46 IT Operations Management (ITOM)
- 17:14, 30 January 2021 diff hist +808 N Managed Service Provider (MSP) Created page with "A '''Managed Service Provider (MSP)''' is an outsourced third-party company that manages and assumes the responsibility of a defined set of day-to-day manageme..."
- 17:11, 30 January 2021 diff hist +784 N Operational Analytics Created page with "'''Operational Analytics''' is the process of using data analysis and business intelligence to improve efficiency and streamline ev..."
- 17:07, 30 January 2021 diff hist +578 N ITIL Facilities Management Created page with "'''Facilities Management''' in ITIL manages the physical IT infrastructure: server rooms, Data..."
- 17:04, 30 January 2021 diff hist +436 N Operations Bridge Created page with "'''Operations Bridge''' in ITIL is defined as the physical location where IT Services (Information Technology Servic..."
- 17:00, 30 January 2021 diff hist +828 N ITIL Event Management Created page with "'''Event Management''', as defined by ITIL, is the process that monitors all events that occur through the IT Infras..."
- 16:57, 30 January 2021 diff hist +179 IT Operations Management (ITOM) →IT Operations Management (ITOM) Best PracticesIT Operations Management (ITOM) Best Practices ProV
- 16:49, 30 January 2021 diff hist +205 IT Operations Management (ITOM)
- 16:42, 30 January 2021 diff hist +323 IT Operations Management (ITOM)
- 16:34, 30 January 2021 diff hist +934 N Network Infrastructure Created page with "'''Network Infrastructure''' refers to all of the resources of a network that make network or internet connectivity, management, Business Operations|business op..."
- 16:26, 30 January 2021 diff hist +6 IT Financial Management (ITFM)
- 16:26, 30 January 2021 diff hist +39 IT Financial Management (ITFM)
- 16:25, 30 January 2021 diff hist +29 IT Financial Management (ITFM)
- 16:21, 30 January 2021 diff hist +652 N Data Mapping Created page with "'''Data Mapping''' is the process of extracting data fields from one or multiple source files and matching them to their related target fields in the destination. Data Integ..."
- 16:10, 30 January 2021 diff hist +54 IT Financial Management (ITFM)
- 16:07, 30 January 2021 diff hist +562 N Service Model Created page with "A '''Service Model''' is a class of product models to define Software as a Service (SaaS) products. It defines the service and contains the different attributes, choices,..."
- 16:01, 30 January 2021 diff hist +917 N Service-Based Costing Created page with "'''Service-Based Costing''' is used when a service center within an organization charges its services to other parts of the business. By using se..."
- 15:57, 30 January 2021 diff hist +429 N Service Provisioning Optimization (SPO) Created page with "ITIL defines '''Service Provisioning Optimization (SPO)''' as "Analysing the finances and constraints of an IT Service to decide if alternative approaches to Service delivery..."
- 14:31, 30 January 2021 diff hist +479 N Investment Analysis Created page with "'''Investment Analysis''' is defined as the process of evaluating an investment for profitability and risk. It ultimately has the purpose of measuring how the given investment..."
- 14:29, 30 January 2021 diff hist +7 IT Financial Management (ITFM)
- 14:28, 30 January 2021 diff hist +416 N Budget Created page with "A '''Budget''' is an estimation of revenue and expenses over a specified future period of time and is usually compiled and re-evaluated on a periodic basis. Budgets can be mad..."
- 14:26, 30 January 2021 diff hist +551 N Forecasting Created page with "'''Forecasting''' is a technique that uses historical data as inputs to make informed estimates that are Predictive Analytics|predictive in determining the directio..."
- 13:50, 30 January 2021 diff hist +786 IT Financial Management (ITFM)
- 22:37, 29 January 2021 diff hist +56 IT Financial Management (ITFM)
- 22:36, 29 January 2021 diff hist +15 Shadow IT
- 22:34, 29 January 2021 diff hist +447 Information Technology Asset Management (ITAM)
- 22:23, 29 January 2021 diff hist +568 N Variance Analysis Created page with "'''Variance Analysis''' is the study of deviations of actual behaviour versus forecasted or planned behaviour in budgeting or management accounting. This is essentially concer..."
- 22:14, 29 January 2021 diff hist +6 Capacity Management
- 22:13, 29 January 2021 diff hist +399 Business Continuity Management (BCM)
- 22:11, 29 January 2021 diff hist +585 IT Service Continuity Management (ITSCM)
- 22:04, 29 January 2021 diff hist -1 IT Operations Management (ITOM)
- 22:04, 29 January 2021 diff hist +70 IT Operations Management (ITOM)
- 22:00, 29 January 2021 diff hist +5 IT Operations Management (ITOM)
- 21:58, 29 January 2021 diff hist +6 IT Operations Management (ITOM)
- 21:57, 29 January 2021 diff hist -7 Operations Management
- 21:54, 29 January 2021 diff hist +88 Operations Management
- 21:50, 29 January 2021 diff hist +67 Operations Management
- 21:43, 29 January 2021 diff hist +517 N Availability Management Created page with "'''ITIL Availability Management''' is used to ensure application systems stay available. This usually means making sure everything is up for use under the conditions of Serv..."
- 18:13, 29 January 2021 diff hist +33 Known Error
- 18:13, 29 January 2021 diff hist +1,628 Known Error
- 18:03, 29 January 2021 diff hist +2,095 Workaround
- 17:54, 29 January 2021 diff hist +563 N Workaround Created page with "ITIL defines a '''Workaround''' as a temporary fix. Workarounds temporarily restore service. ITIL doesn’t specify ho..."
- 17:50, 29 January 2021 diff hist +1 Known Error Record
- 17:50, 29 January 2021 diff hist +1,799 N Known Error Record Created page with "The details of each Known Error are recorded in a '''Known Error Record''' stored in the Known Error Database (KEDB).<ref>Defining Known Error Record [https://wiki.en...."
- 17:44, 29 January 2021 diff hist +4 Known Error