Difference between revisions of "Service Catalog"
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| − | An '''ITIL | + | An '''ITIL Service Catalog (or Service Catalogue)''' is the single source of accurate information on all [[IT Services (Information Technology Services)|IT services]] offered by an [[organization]]'s IT department. [[ITIL (Information Technology Infrastructure Library)|ITIL]] defines a service catalog as a centralized [[Database (DB)|database]] of accurate information about active IT service offerings, and a subset of the [[Service Provider|IT service provider's]] [[Service Portfolio|service portfolio]]. In simpler terms, it is the storefront from where [[End User|end users]] (internal or external) request [[Service|services]] and [[Product|products]] from the [[IT Service Desk|IT service desk]] based on the information provided in the service catalog.<ref>Definition - What Does Service Catalog Mean in ITIL? [https://www.manageengine.com/products/service-desk/itil/what-is-service-catalog.html#what-is-service-catalog Manage Enine]</ref> |
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| + | The figure below illustrates where the Service Catalog fits in the [[ITIL Service Lifecycle|Service Lifecycle]]. | ||
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| + | [[File:Service Pipeline.png|400px|Service Pipeline]]<br /> | ||
| + | source: [https://www.itilnews.com/index.php?pagename=ITIL_V3_Service_Portfolio_and_Lifecycle ITIL News] | ||
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| + | == See Also == | ||
| + | <div style="column-count:2;-moz-column-count:3;-webkit-column-count:3"> | ||
| + | [[ITIL (Information Technology Infrastructure Library)]]<br /> | ||
| + | [[ITIL Availability Management]]<br /> | ||
| + | [[ITIL Continual Service Improvement (CSI)]]<br /> | ||
| + | [[ITIL Event Management]]<br /> | ||
| + | [[ITIL Facilities Management]]<br /> | ||
| + | [[ITIL Problem Management]]<br /> | ||
| + | [[ITIL Service Delivery]]<br /> | ||
| + | [[ITIL Service Design]]<br /> | ||
| + | [[ITIL Service Lifecycle]]<br /> | ||
| + | [[ITIL Service Strategy]]<br /> | ||
| + | [[ITIL Service Operation]]<br /> | ||
| + | [[ITIL Service Value Chain (SVC)]]<br /> | ||
| + | [[ITIL Service Value System (SVS)]]<br /> | ||
| + | [[Service Portfolio Management]]<br /> | ||
| + | [[Service Portfolio]]<br /> | ||
| + | [[Service Catalog]]<br /> | ||
| + | [[IT Governance]]<br /> | ||
| + | [[IT Infrastructure]]<br /> | ||
| + | [[IT Operations (Information Technology Operations)]]<br /> | ||
| + | [[COBIT_(Control_Objectives_for_Information_and_Related_Technology)|Control Objectives for Information and Related Technology (COBIT)]]<br /> | ||
| + | [[Balanced Scorecard]]<br /> | ||
| + | [[Enterprise Risk Management (ERM)]]<br /> | ||
| + | [[Risk Management]]<br /> | ||
| + | [[IT_Strategy_(Information_Technology_Strategy)|IT Strategy]]<br /> | ||
| + | [[Business Strategy]]<br /> | ||
| + | [[Corporate Governance]]<br /> | ||
| + | [[Corporate Strategy]]<br /> | ||
| + | [[Enterprise_Architecture|Enterprise Architecture]]<br /> | ||
| + | [[COSO_Internal_Control_Integrated_Framework|COSO Internal Control- Integrated Framework]]<br /> | ||
| + | [[Compliance]]<br /> | ||
| + | </div> | ||
| + | |||
| + | |||
| + | == References == | ||
| + | <references/> | ||
Revision as of 14:13, 24 March 2021
An ITIL Service Catalog (or Service Catalogue) is the single source of accurate information on all IT services offered by an organization's IT department. ITIL defines a service catalog as a centralized database of accurate information about active IT service offerings, and a subset of the IT service provider's service portfolio. In simpler terms, it is the storefront from where end users (internal or external) request services and products from the IT service desk based on the information provided in the service catalog.[1]
The figure below illustrates where the Service Catalog fits in the Service Lifecycle.
source: ITIL News
See Also
ITIL (Information Technology Infrastructure Library)
ITIL Availability Management
ITIL Continual Service Improvement (CSI)
ITIL Event Management
ITIL Facilities Management
ITIL Problem Management
ITIL Service Delivery
ITIL Service Design
ITIL Service Lifecycle
ITIL Service Strategy
ITIL Service Operation
ITIL Service Value Chain (SVC)
ITIL Service Value System (SVS)
Service Portfolio Management
Service Portfolio
Service Catalog
IT Governance
IT Infrastructure
IT Operations (Information Technology Operations)
Control Objectives for Information and Related Technology (COBIT)
Balanced Scorecard
Enterprise Risk Management (ERM)
Risk Management
IT Strategy
Business Strategy
Corporate Governance
Corporate Strategy
Enterprise Architecture
COSO Internal Control- Integrated Framework
Compliance
References
- ↑ Definition - What Does Service Catalog Mean in ITIL? Manage Enine
See Also
ITIL (Information Technology Infrastructure Library)
ITIL Availability Management
ITIL Continual Service Improvement (CSI)
ITIL Event Management
ITIL Facilities Management
ITIL Problem Management
ITIL Service Delivery
ITIL Service Design
ITIL Service Lifecycle
ITIL Service Strategy
ITIL Service Operation
ITIL Service Value Chain (SVC)
ITIL Service Value System (SVS)
Service Portfolio Management
Service Portfolio
Service Catalog Management
IT Governance
IT Infrastructure
IT Operations (Information Technology Operations)
Control Objectives for Information and Related Technology (COBIT)
Balanced Scorecard
Enterprise Risk Management (ERM)
Risk Management
IT Strategy
Business Strategy
Corporate Governance
Corporate Strategy
Enterprise Architecture
COSO Internal Control- Integrated Framework
Compliance